We at Vixen offer $10.00 flat rate shipping on all orders except for shoes. Shoe shipping costs will reflect weight and current market cost. We at Vixen support USPS and use them as our primary shipping carrier. Regular shipping times are 3-5 days. All orders over $100 receive free shipping! You may select expedited shipping at check out, priority shipping is $20.00 and takes 2-3 business days.
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires.
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift Card within 3-6 business days of the delivery of your Return. Store Credit is calculated automatically to reflect any taxes, and shipping costs at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. Please be patient with us while we work quickly to get all of this done for you!
THE VIXEN PROMISE
We stand behind our products and want you to be happy with all your purchases! We promise to do our best to take care of our customers! If you received a damaged or defective item, please contact us within 24 hours of receiving the damaged item so we can fix this. Please call us at (206) 281-9399 or email us at firstname.lastname@example.org and we will fix it right away!
WHAT ITEMS QUALIFY FOR RETURN?
We will gladly accept unworn, unwashed, and scent free for return within 14 days of the ship date. Shoes must be returned in the original box/packaging, unworn & free of any scuffs or marks. All skincare, intimate apparel, and discounted items are ineligible for return.
HOW DO I INITIATE A RETURN?
Email email@example.com with your order number, items you want to return, and reason for return. One of our vixens will respond with in 48 hours with a return packing slip once your return has been approved. This slip will list items approved for return. Please only include items listed on the return packing slip. Shipping return costs are covered by the customer.
WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?
3209 W McGraw St, Seattle, WA 98119
The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit.