SHIPPING INFORMATION

We at Vixen offer $10.00 flat rate shipping on all orders except for shoes. Shoe shipping costs will reflect weight and current market cost. We at Vixen support USPS and use them as our primary shipping carrier. Regular shipping times are 3-5 days. All orders over $100 receive free shipping! You may select expedited shipping at check out, priority shipping is $20.00 and takes 2-3 business days. 

REFUND POLICY

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires.


IN-STORE RETURNS 

Returns will be accepted WITHIN 10 DAYS for STORE CREDIT. Items must be unworn, tags on, in resalable condition to be returned. Store Credit CANNOT be used for Spa Services. All sale items are FINAL SALE & cannot be returned. Store Credit will be put onto your Vixen Account as a digital credit that never expires & you will receive a QR code sent to the email address associated with your account. 

You’re awesome, so we know you get it! 

Thank you!


ONLINE RETURNS 

HOW DO I INITIATE AN ONLINE RETURN?

Online Returns will be accepted WITHIN 10 days after order has been delivered. Items must be in the same condition as received, unworn or unused, with tags attached

Email clever@vixencollection.com with your order number, items you want to return, and reason for return. One of our vixens will respond within 48 hours with a return packing slip once your return has been approved. This slip will list items approved for return. Please only include items listed on the return packing slip. 



WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?

3209 W McGraw St, Seattle, WA 98119

The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit. 



HOW WILL I RECEIVE MY STORE CREDIT? 

Once we receive the return in resellable condition, we will initiate the refund back to your account. Store Credit is calculated automatically to reflect any taxes at time of purchase.


DAMAGES & ISSUES:

Please inspect your order up receipt & contact us immediately if the item is defective, damaged, or incorrect. We will promptly evaluate the issue to work with you to find an appropriate resolution. 

Once the tracking says delivered, we are not responsible for stolen or lost packages. Please follow the proper claim procedures with the correct mail carrier. 


THE VIXEN PROMISE 

We stand behind our products and want you to be happy with all your purchases! We promise to do our best to take care of our customers!  If you received a damaged or defective item, please contact us within 24 hours of receiving the damaged item so we can fix this. Please call us at (206) 281-9399 or email us at clever@vixencollection.com and we will fix it right away! 


WHAT ITEMS QUALIFY FOR RETURN?

We will gladly accept unworn, unwashed, and scent free for returns within 10 days of the purchase in store or delivery. Shoes must be returned in the original box/packaging, unworn & free of any scuffs or marks. All skincare, intimate apparel, and discounted items are ineligible for return.